Please excuse any typos in this hasty transcript.
Matt Register: Hey guys welcome back to the show Texas Business Radio. Texasbusinessradion.com online come check us out see the entire broadcast in beautiful high definition video. 844-814-8144 is our 24-hour call in line that means call in now, call in later, call in at three o’clock in the morning I really don’t have an opinion on it. We’re gonna get the experts in here to get those questions answered. You’ve listened to this show for any length of time you know that there’s a lot of very smart folks that come into Texas. Speakers that come in and speak to CEOs. We love having them on the show. We call it our National Advisor Showcase and this is one.
I’m your host Matt Register, Jay Curry had to step out in a second. He’ll join us here shortly. Amanda Madorno from Seattle, Washington is in town talking to CEOs about emotional intelligence and how to better lead your organizations through some of the pitfalls that you are going through on a daily basis. Amanda welcome to the show.
Amanda Madorno: Thank you.
Matt Register: So tell us a little bit about what you do and who do you do it to?
Amanda Madorno: So I work with executive and leadership teams within companies small and large. I am an executive and leadership coach and I also do a leadership development programs internally for organizations, as well as I have an experiential leadership development program called Leadership with Horses.
Matt Register: All right. With horses?
Amanda Madorno: With horses.
Matt Register: Like literally horses?
Amanda Madorno: Yes.
Matt Register: Okay tell me more.
Amanda Madorno: So, well teams come out, individuals and/or teams, come out and the interact with horses to learn about how they show up as a leader and horses have a wonderful mirror that they show up to leader around the kind of connection that they can build with other. The kind of authenticity they demonstrate as a leader, as well as their trustworthiness. A horse always wants to know three things, do you pass the sniff test, are you who you say you are? Can I trust you? And do we have a connection that matters?
And the answer-
Matt Register: Interesting. Very similar to what humans are looking for as well, right?
Amanda Madorno: Yep, our teams want to know the same thing and they want a ‘yes’ to all three of those questions.
Matt Register: Sure.
Amanda Madorno: Just like horses do. And when horses get a ‘yes.’ They are really willing to partner and collaborate with humans in the arena or in the pasture and do marvelous things together. Work together to go through obstacles course, to do liberty movements in the arenas. And it’s very inspiring and powerful and transformative for leaders to see that who they are, who they are being, not just what they are doing as a leader can make such a difference.
Matt Register: Well, and there’s certainly no doubt about that but your horses are in Seattle, right? Texas is a long way from Seattle but you have the ability to take this show on the road, correct?
Amanda Madorno: Yes, I partner with equine centers and facilities around the country depending on where my clients are, so I can usually, not always but most of the time I can find a facility where I can go in and do the work and work with the horses that are there.
Matt Register: Interesting. So these are specially trained horses to do the tricks you want them to do, these are basically any horses will do, right? Any ride able horses is gonna have the same outcome you get from yours?
Amanda Madorno: Yes, we do look for horses that we consider suitable for the work. So, for example, typically horses that work with therapeutic riding programs are excellent for the work versus temperamental. Hunter jumpers perhaps.
Matt Register: I got it. Well interestingly enough you’re gonna have your share of temperamental employees as a CEO, right? But besides the consulting and the leadership development with the horses, you do outside leadership as well, correct?
Amanda Madorno: Yes.
Matt Register: So talk to me about what those circumstances are.
Amanda Madorno: So typically I’ll go in … My specialty is helping leaders and their teams develop emotional intelligence. So all of the leadership development programs I do are focused on that.
Matt Register: Well tell our listeners what emotional intelligence is, right? Because I mean we talked during the break. I get what you’re doing. I like what you’re doing but explain to our listeners, what is emotional intelligence?
Amanda Madorno: So emotional intelligence is comprised of two things. It’s our self-management, or our ability to understand ourselves and our emotions and then how we manage those and our own behavior and then it’s about relationships. It’s about our ability to understand others and then manage our relationships with others in a way that inspires, motivates and engages them to do their best work.
Matt Register: Well and a big component of this is self-awareness. A big component of this is being able to understand the impact you hare having on somebody else, correct? And that’s some that very, that’s sometimes hard to teach, I guess, right?
Amanda Madorno: It’s very hard to teach and it’s very hard … Actually there are many experts who have done research on, how well do leaders even recognize their emotions in the workplace? And there was a recent study done that came up with 36%, only 36% of leaders can recognize emotions as they are experiencing them in the workplace.
Matt Register: That’s interesting. That’s very interesting.
Amanda Madorno: So it means two-thirds of the leaders out there are not utilizing their leadership in the best way possible because they are discounting the emotional landscape of leadership that belongs to all of us.
Matt Register: Sure. Well and it doesn’t mean it doesn’t exist. It just means they are not taking advantage of it and being able to understand how what they are doing is impacting others and where sometimes there is another way you can go about doing it and have a better outcome, correct?
So talk to me a little bit about the CEOs that you consult with and there are the CEOs that you are not consulting with. What problems are they having that right now you are the solution for? I mean, how does somebody know to pick up the phone and call Amanda Madorno in Seattle, Washington? How does somebody know that?
Amanda Madorno: So I work primarily with two different kinds of CEOs and one, quite frankly is really successful. They are probably at the top of their game and how they got there was through an experience of their own where they know that continuous learning when it comes to leadership is really important to sustained excellence.
And then there’s another kind of CEO that, quite frankly, could also be at the top of their game or maybe they know that they’re not and they’re really stuck and they can’t see their way through to the other side and they give me a call to help them work with that and typically, again, emotional intelligence is a key component in helping leaders either get to the next level, to really kick their leadership up a notch or to get through a really thorny problem or deal with a leadership blind spot that they haven’t somehow managed to find the answer to at up to that point in time.
Matt Register: You know it’s interesting that some of the guys that are very successful are the ones that need this. We had on the show, I guess about a year ago, some former Navy Seals that went into the Atlanta Falcons and were talking about NFL players at the peak of their performance at the end of the day. The difference between a successful team and a non-successful team has nothing to do with athletic ability because they all have it, right? It’s in the mind and it’s in what they are able to do in their head, which I though was absolutely fascinating. Is what you were talking about.
Okay, great. How do entrepreneurs and CEOs mess up emotional intelligence? What is the impact of them not understanding this?
Amanda Madorno: The biggest impact is that … in part because we don’t really acknowledge the emotions that we have and because we aren’t really clear about the emotional landscape that we carry as leaders. We have not idea how our emotions can impact our teams. In part because emotions don’t just happen in the head. They happen in the heart and they happen in our body.
Matt Register: And in the face and everywhere right?
Amanda Madorno: And there’s this thing called non-verbal communication that typically gives us away whether we like it or not. And our teams know it. It’s that sense of somebody walks into the room and … or before they walk into the room lots of leaders will have a moment where they say, “You know I’m really irritating with this team or the performance of this team but I’m gonna walk in there and pretend I’m good.”
Matt Register: Yeah, well they’re not very good at pretending, right? You can see it all over his face that there is something wrong.
Amanda Madorno: And somehow in someway, no matter how subtle or extreme those non-verbal messages are, the team knows. And so there’s this incongruence, right? I’m supposed to trust you but you are sitting here talking to me in a way that I know that the real issue isn’t spoken to.
Matt Register: Is it better to come in and say, “Look, I’m really peeved at you guys right now. However, I’m gonna give you a chance.” I mean that’s certainly more congruent, right?
Amanda Madorno: That’s more congruent and leaders always have to practice discernment and good judgment in the delivery of their communications, as well as, timing. So timing and content and context is really important.
Matt Register: Well fascinating stuff. We’re unfortunately out of time. Amanda Madorno out of Seattle, Washington. Romeconsultingllc.com is that the right way to get in touch with you?
Amanda Madorno: Yes, yes.
Matt Register: Romeconsultingllc.com. We’re gonna have that linked directly from Texasbusinessradio.com if you are driving and can’t take notes.
Amanda, thank you very much for joining us. Fascinating conversation, I wish we had more time.
Amanda Madorno: Yes, you’re welcome.
Matt Register: All right. We got a whole lot more Texas Business Radio coming up right after the break. Don’t go anywhere. We’re just getting warmed up. We got a whole lot more coming. Don’t miss anything.
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In addition to hosting "Texas Business Radio," Matt is an investment banker and serial entrepreneur from Montgomery, Texas. He is the owner of RREA Media and Register Real Estate Advisors and a Managing Director and Principal at Corporate Finance Associates. He has a BS from the United States Military Academy at West Point and an MBA from Rice University in Houston. You can read more about Matt HERE.