Posted by Matt Register

Marshall Williams, CEO of Quality Management System & Consulting talks with us about making the process of certification and compliance simple and affordable.

Please excuse any typos in this hasty transcript.


Matt Register: Hey guys, welcome back to the show, Texas Business Radio. TexasBusinessRadio.com, being the website. Do yourself a favor and get there, see the entire broadcast and beautiful high-definition video. 844-814-8144, is our 24-hour call-in line. Means, get your calls in. We can take your questions with Twitter, send them in with the website, call in. I don’t really care, we’re going to get the experts in here to get those questions answered. I’m your host, Matt Register. Jay Curry’s the one sitting over there in the cohost chair. We’re talking about quality, and quality control systems today. And a very interesting guest, and a very interesting company and product in here. It’s a big deal to become compliant with some of these ISO 9001. There’re several different quality control systems out there. And it’s hard to do that. To get the most out of it though, this is going to be an interesting segment, because there’s some software out there that will allow you to get decision-making data out of those systems that can really, really improve your business. What do you think Jay?

Jay Curry: Yeah, this is automating something that the past has been very manual. And it’s software as a service, which I love too, so that’s bringing new state of the art stuff. This is good stuff. I can’t wait to hear more.

Matt Register: Yeah, Marshall Williams, President and CEO of Quality Management System & Consulting. Marshall, welcome to the show.

Marshall Wiliam: Thank you, good to be here.

Matt Register: So tell me about Quality Management System & Consulting, what do you do?

Marshall Wiliam: We make the process of certification and compliance simple and affordable for business of all scales. Our target demographic’s going to be between 30 employees and 250 employees, and somewhere around $14 to $65 million revenue. That is going to provide us with the segment where we can help you implement your quality management system, become compliant, and really, create a very, very efficient operating process.

Jay Curry: That’s kind of a new area. You brought it down to where the small guy can afford it.

Marshall Wiliam: That’s right. Traditionally, the software that we offer is going to be a has-been for enterprise. I think Fortune 500, Fortune 100 companies.

Matt Register: Let’s break this down a little bit because we’re talking about quality control. You make products, you then inspect the products, right?

Marshall Wiliam: Yes.

Matt Register: To make sure that they’re compliant to a print, or whatever it is that you’re doing. The data coming out of your system, is going to what? Allow people to identify why something got scrapped?

Marshall Wiliam: Yeah, so when you start to think about the process of a business, in some kind of regulated industry, let’s say, aerospace, or oil and gas. We’ve got an inquiry, and every business is going to operate essentially, in two parts. We’ve got inquiry-to-order and order-to-invoice. So we got some technical requirements that we’ve got to extract. We’ve got to be able to communicate that into production. Then from production, we’ve got to realize that product, and then be able to get paid for that. And so for that to occur, we identify those technical requirements, identify what kind of materials, what kind of resources are necessary to produce them. And sometimes, there’s even technical requirements for the personal, the competency, what kind of certifications we’ve got, that are necessary for people to inspect something, or to produce something. Even for painting, you have to be trained and qualified.

Matt Register: Sure, sure, and welding and all kinds of different [crosstalk 00:03:56]

Marshall Wiliam: Exactly. So we have to be able to identify those things we want to be ensured that we’re meeting what those requirements are. And once we’ve produced that product, we have to be able to inspect it and so on. Once we get down to invoicing that, that’s contingent on successful delivery of the product. The challenge is, is making sure all of those boxes are checked, and that we’ve done that. That’s historically, the way that we’ve accomplished it. Just making sure that we’re doing what’s necessary.

Matt Register: Sure, because you had to deliver a part, and deliver the pedigree, for the part, with the part, right?

Marshall Wiliam: That’s right. Now, we know in business that mistakes get made, that things happen, and don’t always go the way that we want them to. And so what we need to do, is to be able to prevent reoccurrence. We want to improve our profitability, reduce cost, that’s always the challenge in business. Whenever we’re looking at those mistakes, what we have to begin to mine that data that we’re producing. We’re already collecting that information, this guy got trained for this, he made this mistake, or this machine wasn’t maintained, so it failed, so we’ve got to make sure that the machines are reliable. We have to start using that data to correlate these other potentially confluential issues. And then we can actually start to put in some root causes, and correct those things and prevent them from reocurring.

Matt Register: This is, for use in a small to mid-size business, this is new. For use with big companies, this is not new, right?

Marshall Wiliam: That’s right.

Matt Register: But, what has changed that has allowed this to become reasonable for a smaller business?

Marshall Wiliam: I think that there are a lot of things that have changed. Software as a service is a fairly new advent. You think about Salesforce, Proposify, or DocuSign, different things like that, that have really created a very efficient way of accomplishing some traditionally laborious, and more complicated tasks. That set a really good model for software developers to say, “Hey, you know what, we can go and do these things differently. We can go and do them better.” And also, in terms of business, and the industry that we operate in, the challenge was, well, is it okay? Is it acceptable to do it this way? We used to have, to have paper. That was a big thing. And so, just getting out of the, “Well that’s the way we’ve always done it,” mentality, getting out of that, that’s one of the things that’s really helped us move to this place.

Matt Register: So what kind of information, what kind of decision-making information can be had, using your system, that is not available in a paper system?

Marshall Wiliam: Well, we’re able to correlate nonconformance data, training processes, “This person was trained for this.” We can correlate a lot of that kind of stuff and be able to come up with a true root cause and say, “Hey, you know what, we’ve got these kind of inspection issues. We’ve got these kind of manufacturing issues.” Or maybe, let’s just take it a step further back, contract reviews is a huge issue for almost all industries in manufacturing. We didn’t identify what the requirements of the customer were. Okay, so let’s go look at that process. Maybe you have a lot of problems on the backend. What we’re trying to do is to correlate all that information, and look for a common root cause. And that’s something that wasn’t really very efficient. It wasn’t really possible previously, unless you had some big data, servers, and that kind of stuff.

Matt Register: Well, I’ll tell you what, if somebody used something in the machine shop, any time you can reduce your scrap, 100% of that goes to the bottom line, right?

Marshall Wiliam: Absolutely.

Matt Register: So being able to use a scrap or a damaged part, as tuition, right? As, we’ve now paid our tuition, what did we learn out of it? How are we not going to let this happen again, right?

Marshall Wiliam: Absolutely.

Matt Register: Because that’s all bottom line reducing activities, when you screw something up like that. Interesting.

Jay Curry: So Marshall, it sounds obvious, if they’re not doing this now, this is wonderful. But you also have a solution for those people that are already certified, and they’re already doing this paperwork, they got all the spreadsheets, your software can come in, automate all that, improve it a 100%?

Marshall Wiliam: That’s absolutely true. The great thing is, is that a lot of the management standards out there, whether it’s ISO 9001, AS 9100, the different systems … They’ve all been revised over the past few years so that what we’re looking for is documented information. That gives us a lot of freedom to come in and say, “Yeah, you used to record it on that form. You used a spreadsheet. You used to be transmitted by email. Let’s just move everything into one place so that we’ve got it centrally located.” We’re actually able to improve employee and user engagement, just by having it all in one place. And that makes it synonymous with your existing management system.

Matt Register: Interesting stuff. What is the easiest way for somebody to reach out, if they want to learn a little bit more about this?

Marshall Wiliam: Well, we’ve got our website, qualitymsc.com. We’ve got a lot of use cases on there, for different kinds of problems that our software’s able to solve. You can select, I’ve got a nonconformance issue, training issue. If you look in there, you’re going to be able to find a lot of answers. And if you want to get more information, we’ll be happy to speak with you directly.

Matt Register: All right. QualityMSC.com. We’re going to have that linked right from TexasBusinessRadio.com, if you’re driving and can’t take notes. We’ll have it linked there, along with links to every one of our guests, that we’re having today. Interesting stuff Jay. This is something that we talk about improving, business improvement profitability, being able to reduce the amount of parts that a manufacture is messing up. And the amount of parts going into the scrap bin is absolutely profit-generating activities, right?

Jay Curry: Absolutely. And the beauty of this is, it’s bringing it down to the smaller mid-size companies, in the past, couldn’t afford it.

Matt Register: Yep. Marshall Williams, CEO, Quality Management System & Consulting. Thank you very much for joining us.

Marshall Wiliam: Thank you.

Matt Register: We’re going to go to a break. We’ve got to pay some of our own bills. We’re going to be back right on the other side of the break, with a whole lot more Texas Business Radio. Don’t go anywhere.

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About the Author
Matt Register

Matt Register

In addition to hosting "Texas Business Radio," Matt is an investment banker and serial entrepreneur from Montgomery, Texas. He is the owner of RREA Media and Register Real Estate Advisors and a Managing Director and Principal at Corporate Finance Associates. He has a BS from the United States Military Academy at West Point and an MBA from Rice University in Houston. You can read more about Matt HERE.

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