Posted by Jay W. Curry and George Walden

Scott Carley, The Change Energizer, is in the studio during this “National Advisory Showcase” segment to talk about how teams can be built and how you can retain the strength within a team.

Please excuse any typos in this hasty transcript.

Jay Curry: And we’re back. Hello Texas, welcome back to Texas Business Radio. We’re having fun today but we’re gonna taka a little break. We’re gonna do what we call, if you’ve listened at all to the program, what we call a National Advisory Showcase. You know, we get a lot of outstanding national speakers that come into the Houston area, certainly into Texas, and they bring a lot of talent, a lot of knowledge, a lot of skill.
They’re coming in to help business owners with best business practices and trying to help them figure out what’s wrong. So we have a special segment that we call National Advisory Showcase where we highlight these people and that’s what this segment’s gonna be all about.
I have, in the studio, Scott Carley, who is the Change Energizer. But before we talk to Scott, let me remind you,, that’s where everything is. Just It’s right there in high-definition color, you can see all the speakers, everything’s there.
We also monitor that world-famous, 24-hour hotline that Matt keeps a big, red phone right by his bed. 24 hours a day, he’s waiting for your call. 844-814-8144. Give him a call, we’re gonna get your question, we’re gonna get the specialist on and we’ll get you those answers. That’s 844-814-8144. And, of course, if we’re into Twitter, #TBR as in Texas Business Radio But everything’s at That’s where you should go.
So let’s get started ’cause this is gonna be a dandy. We’re gonna talk about teams and boy, if there’s anything business leaders and business owners know, George, it is teams can be really good or falter.

George Walden: Yeah, well, there’s always the discussion about how to build a really good team, but what happens when the team falls apart? What happens when things are going wrong?
We’re gonna be talking to somebody who’s an expert at rebuilding a team.

Jay Curry: Absolutely. So we have here, Scott Carley, the Change Energizer, and I think that kind of sums it all up. Change, especially if you’re having trouble with teams, and then energy.

Scott Carley: That’s right.

Jay Curry: You put it all together. Scott, thank you for joining us.

Scott Carley: You’re welcome and it’s great to be here. Energizing fractured teams is one of my favorite subject because you’re absolutely right, when teams are going great, we love ’em. I think about Ocean’s 11 and they’re gonna rob some casinos and everybody’s poised to do exactly what they’re supposed to do.

Jay Curry: Got it all figured out.

Scott Carley: There’s a lot at stake. But what happens when somebody breaks a trust? When somebody fractures a team and all of the sudden now, it’s not working like we thought it should work.

Jay Curry: So is there any magic to setting a team up, to be a way from, to make it a higher odds … Or is the magic in recognizing when it’s going awry and getting it fixed? Where’s the best place to-

Scott Carley: You know, most teams operate successfully when they have a clear project or a vision. And when they all know what they’re headed towards or what they’re working on, they’re gonna work well together, typically.
But if they lose that and all of the sudden they’re stalled or their team is not going the right direction, then it becomes a problem. Or when you develop a Darla Queen Drama, who’s got drama every day because of issues going on or you have a Dishonest Dan or you have an Arrogant Arnold. And they come in and with their personality or their quirks, they fracture a team. They make somebody mad, they make somebody frustrated and now all of the sudden, your beautiful team has got ripples and it’s not working well.

Jay Curry: Is it all about trust, because they come in and they break the trust that the team has amongst each other?

Scott Carley: It is about trust and it’s really the area that I like to isolate.
Stephen Covey says that trust is made up of intent, integrity, capabilities and results. And so instead of it just being a gut feeling, then you can look at those four areas and see where trust is strong or where trust is shaky.
And so now I can work with it because I can evaluate it. I can see where trust was broken.

Jay Curry: Tell me, if it’s all about trust, if it’s only trust, what about performance? What if you get a non-performer? Is that a break in trust?

Scott Carley: It is. It’s a break in capabilities.

Jay Curry: Okay, so there’s more than trust, there’s other things that can go wrong.

Scott Carley: Yeah, well capabilities is a part of trust. So let’s say that Missing Martha is supposed to be there with her materials, ready to go for the team project, but she’s not there. She’s missing. And she may be missing because she’s not sure how to make that PowerPoint work exactly like it should.
And so now we don’t trust her to take care of that PowerPoint and bring that presentation. So trust had gone down, the team’s a little shaky now.

Jay Curry: Wow. Are there other elements that are involved in trust?

Scott Carley: Yeah, for sure. So there was a team that I was coaching, big executive team. So now we have a person who’s on the executive team and they’re one of the leaders, and we’re bringing a junior person from a mid-management up to the executive team.
Well this person who used to be their boss or their superior, now is there peer. Wow, the chemistry of that team has changed and they’re having a hard time trusting one another because their positions are different. We spent quite a bit of time working with both of those people to help them overcome suspicion and skepticism, and rebuild trust so that they could have confidence in one another.
And I wish I could tell you that it went perfect, but what actually happened was the person on the executive team pushed themselves out because they could not rebuild trust with that junior person who came up. Isn’t that interesting?

George Walden: So are there a lot of situations where you find the team has become so dysfunctional we need to let people go, we need to make changes here?

Scott Carley: So we’re hoping that we can resolve it. We’re hoping that with some of the trust accelerators we can repair that, but the real truth is there are time when people have to leave the team because trust has been so fractured that they can’t rebuild it.

Jay Curry: So Scott, you come in and help at that situation? Where does your expertise come in? Is it when you’re trying to put a group together or when one’s falling apart or is it just awareness? You’re coming in, I know you’re in Houston for the next couple days talking to CEOs and business owners.
Are you just making them aware of these techniques and how to see it and things like that so that they’ll recognize it? What’s the role that you play to help?

Scott Carley: So oftentimes, a CEO or a leadership team will bring me in to do a half-day or an all-day executive retreat. In that retreat I’ll teach the three-hour session of energizing fractured teams. What happens is, that lets them see it. It puts the glass on, “Uh oh, we got a couple of problems over here.”
And then they can either use that material and resolve the issues, sometimes they hire me to coach them. So I coach the people that are in those fractured situations and, over a period of time, help them to resolve or rebuild that trust.
So that’s how it works. Starts with an executive retreat.

George Walden: You also reference that there are natural enemies to a team. There are things that are out there that tend to want to destroy teams. Could you go into that a little bit?

Scott Carley: You bet. There are a lot of things, but the three that really I pay attention to is, number one, becoming obsolete. Where you’re so behind the curve and you’re not up with innovation. You become obsolete.

George Walden: We’ve always done it this way in the past and we don’t adapt to the new trend of what’s going on in the marketplace. But this is how we’ve always done it, we stay that way.

Scott Carley: Yeah, that’s exactly right. “I’m afraid to try something different.” And fear is a part of that.
Another thing is, when trust on the team begins to go down, that’s kind of the big one.
But then, vision and muddy priorities. When priorities become muddy and they’re not clear about where they’re headed or what they should be doing, then wow, that really shuts down a team. And the number-one complaint of employees are unclear job responsibilities. Number-one complaint of an employer, “My employees aren’t doing what I think they should.” And so getting them back on track with mutual priorities about where they should be going, what they should be working on and how quick it should be done, that’s huge.

Jay Curry: It sounds very familiar. It almost mimics just how you should be running your business, team assembly. You gotta have a vision, the whole bit.
Scott this has been very informative. Thank you for bringing it on and, if somebody wants to learn more, maybe get in contact with you, maybe they have concerns about a team or they’d like for you to come talk to start off a project or something. How do they get ahold of you?

Scott Carley: You can just go to and you’ll find all my information there, my phone number, 512-470-0570. Love to have a conversation with you. I’m a good listener. Let’s find out what’s going on.

Jay Curry: So that’s Scottcarley, C-A-R-L-E-Y .com.
Thank you, Scott, for coming on. George Walden, thank you for joining me as help to host this. It’s been a fun segment.
Folks, we’ve got a few bills to pay. We’re gonna get back into the regular program, but we wanted to showcase an outstanding speaker. Stay right where you are, we’ll be right back.

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About the Author
Jay W. Curry

Jay W. Curry

Along with hosting “Texas Business Radio”, Jay is a Professional Certified Coach and Master Chair facilitating four Houston-based Vistage peer groups. In addition to being a best selling non-fiction author, the 2015 release of his award winning novel, Nixon and Dovey: the Legend Returns, adds novelist to his title. Jay holds a BS in Mathematics from Oklahoma State and an MS in Computer Science from Kansas State. You can learn more about Jay HERE.

Jay W. Curry

George Walden

George Walden is a Managing Director and Principal in Corporate Finance Associates’ Houston office with twenty-five years experience as a middle-market investment banker. George is a member of CFA’s equipment industry practice group and an expert in the precision machining industry with special emphasis on manual machining, CNC precision machining, and gun drilling services and has been responsible for several industry-leading transactions. You can learn more about George HERE.

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